Question 1

What is AnchorIP?

Accepted Answer

AnchorIP is static IP infrastructure for developers and businesses. It gives you a reliable, fixed IP address through a secure WireGuard connection, without requiring you to provision or manage your own servers.

Question 2

Do I need my own server?

Accepted Answer

No. AnchorIP manages the gateway infrastructure for you. You simply connect using a WireGuard configuration we provide and route traffic through your static IP.

Question 3

Can I get a dedicated IP?

Accepted Answer

Our current self-service plans use shared static IPv4 addresses, not exclusive IPs. Contact us to discuss dedicated-IP requirements before subscribing.

Question 4

Can I use AnchorIP for API allowlisting?

Accepted Answer

AnchorIP provides a stable outbound IP. Confirm that your client permits shared egress, and keep application authentication and MFA enabled. Outbound access does not expose your local server or provide an inbound webhook endpoint.

Question 5

What technology does AnchorIP use?

Accepted Answer

AnchorIP is built on WireGuard, a modern, high-performance VPN protocol known for its security and simplicity, paired with our own gateway infrastructure and IP management layer.

Question 6

What payment methods do you accept?

Accepted Answer

Checkout currently accepts supported payment cards through Stripe. Available offers show their billing currency before payment. PayPal, GCash, and annual billing are not currently available.

Question 7

Can I change plans later?

Accepted Answer

You can change between available plans in your subscription's billing currency. Review the billing preview before confirming. Contact support about changing billing currency.

Question 8

Is there a free trial?

Accepted Answer

There is currently no free trial. Your paid subscription starts when payment is confirmed. Contact us with setup questions before subscribing.

Question 9

What happens if I exceed my device limit?

Accepted Answer

Each plan limits the number of WireGuard configurations you can create. Revoke an existing configuration or select an available plan with a higher allowance. Separate paid device add-ons are not currently offered.

Question 10

How do I set up WireGuard?

Accepted Answer

Once your paid subscription is active and provisioning is complete, copy the configuration from your dashboard into a .conf file. Import it into the WireGuard client for your platform (Windows, macOS, Linux, iOS, or Android) and connect.

Question 11

What platforms are supported?

Accepted Answer

WireGuard runs on all major platforms including Windows, macOS, Linux, iOS, and Android. We provide configuration files compatible with all of them.

Question 12

Can I use AnchorIP with Docker?

Accepted Answer

Yes. You can run WireGuard in a Docker container and use our configuration to route container traffic through your static IP.

Question 13

What is the bandwidth limit?

Accepted Answer

Contact support about your expected traffic before subscribing, especially for sustained high-bandwidth use. Do not assume unlimited bandwidth or a guaranteed connection speed.

Question 14

Connection won't establish

Accepted Answer

Check that your firewall allows UDP traffic on port 51820. Ensure you're using the correct configuration file and that your private key matches the one in your dashboard.

Question 15

Slow connection speeds

Accepted Answer

Check your local network and compare performance with the tunnel disconnected. If the issue persists, contact support with your device type and the approximate time of the problem. Do not send your private configuration or keys.

Question 16

DNS not working

Accepted Answer

Ensure the DNS setting in your WireGuard config is set to a reliable DNS server like 1.1.1.1 or 8.8.8.8. You can also remove the DNS line to use your system defaults.

Question 17

Handshake not completing

Accepted Answer

Verify that your system clock is synchronized. WireGuard requires accurate time for key exchange. Check that the endpoint address is correct and reachable.

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